KPI stands for Key Performance Indicator. KPIs are metrics that measure the performance of a business or organization. They are used to track progress towards goals and objectives, and can be used to measure performance in areas such as customer satisfaction, operational efficiency, and financial performance. In this course, you will learn about setting and tracking KPIs, understanding the importance of KPIs, and using KPIs to measure performance. You will also learn about different types of KPIs and how to use them to track progress towards goals and objectives. Additionally, you may learn about how to compare performance between teams, departments, and organizations, as well as how to use KPIs to identify areas of improvement.
Define: Key Performance Indicators KPI role in an Organization
What is Metrics?
What is KRI?
How to set a KPI or KRI?
How to use KPI for Improvement?
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