- SAP CRM Tutorial
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- SAP CRM – Introduction
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- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
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SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
Answer : E
Explanation
SAP CRM includes following sub modules that support key functions of Customer Relationship Management −
- SAP CRM Sales
- SAM CRM Marketing
- SAP CRM Analytics
- SAP CRM Service
- SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
- SAP CRM Interaction Center IC
- SAP Hybris
Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?
Answer : B
Explanation
Configurable Area
This option is used to highlight the area on the page which is configurable
Configure Page
This option allows you to view pop ups that are used to configure a page.
Personalization
Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.
Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?
Answer : E
Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Answer : B
Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
Answer : C
Explanation
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?
Answer : B
Explanation
You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.
Q 8 - In CRM for mobile, you can download application for which of the following using Apple Store?
Answer : A
Q 9 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?
Answer : B
Explanation
To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.